How Do I File A Complaint With The Postal Service

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Unlike government agencies handle Us Postal Service (USPS) complaints, depending on the blazon of complaint you have. Your local Usa Post Office handles client service complaints, which may relate to employee beliefs, late postal service, or other commitment problems. The USPS Office of the Inspector General, which is an contained agency, handles reports of potential fraud or theft committed by USPS employees. If you want to study potential mail fraud or theft committed past some other individual or company not affiliated with the USPS, file your complaint with the United states of america Postal Inspection Service.^[ane]

1
Get together data well-nigh the subject of your complaint. USPS customer service will exist all-time able to assist you lot if y'all provide them with detailed information about the problem yous're having. Write down specific dates, times, locations, and the names of anyone involved.^[ii]
- If your complaint involves a particular piece of mail service, for example, y'all might have a tracking number. If y'all don't have a tracking number, provide details such as the name and accost of the sender and the approximate date the package was mailed.
- If your complaint involves a USPS employee, or if yous've already spoken to a USPS employee, include their starting time and last proper name in your complaint if possible, along with the date, time, and location that you spoke to them.
2
Use the form on the USPS website. The USPS has a form bachelor where y'all tin can ask questions or submit complaints about packages or postal service, USPS postal facilities, USPS personnel, or the operation of the USPS website.^[3]
- Go to https://emailus.usps.com/emailUs/iq/usps/request.do?forrad=emailUs to complete the form. If you have a tracking number related to your complaint, enter it in the infinite provided. So choose the type of complaint yous want to brand.
- The complaint form provides categories you can utilise to further identify the field of study of your complaint. There are specific blanks for names, dates, and locations. You tin can likewise provide additional information. Even so, there is a character limit of 4,000 characters. You cannot attach documents to the form.
- Once you make your complaint, click through to the contact information page. Yous can choose to receive a response past email or phone.
Variation: You tin too telephone call USPS customer service at 1-800-ASK-USPS (1-800-275-8777). Phone lines are open 24 hours a solar day, 7 days a calendar week.

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3
Talk over the matter with a USPS customer service agent. A customer service amanuensis will evaluate your complaint and contact you either past email or phone, whichever you chose. They will attempt to resolve the state of affairs. Y'all can provide them with additional information, if necessary.^[4]
- Generally, it's amend to ask for a response by electronic mail rather than by phone, and so y'all can maintain a record of your interactions with USPS customer service.
- If you exercise become a telephone call, write down the date and time of the phone call along with the proper name of the customer service agent you spoke with. Take notes during the call so y'all have a record of what they said.
4
Talk to the station manager if your problem is not resolved. If the USPS customer service agent is unable to resolve your complaint to your satisfaction, you can speak to the station manager of your local mail service office in person.^[5]
- If you're not sure which post office to get to, you lot can search locations at https://tools.usps.com/go/POLocatorAction!input.action.
- Accept with y'all any notes or prove you have regarding the subject of your complaint.
5
Write to the USPS Consumer Abet role every bit a last resort. The USPS Consumer Advocate represents consumers and resolves postal service problems. If neither USPS client service nor the station managing director of your local post office is able to help, the Consumer Abet may be able to handle the situation.^{[half dozen]}
- Draft a formal business letter outlining your issue and the steps that y'all've taken so far to resolve it. Give your letter of the alphabet a thorough proofread, and then impress it and sign it. Brand a re-create of your signed letter for your records.
- Ship the letter of the alphabet, forth with any related documents, to United States Postal Service, Office of the Consumer Advocate, 475 L'Enfant Plaza SW, Washington, DC 20260-2200.

ane
Collect specific facts nigh the misconduct. Before you submit a complaint about employee misconduct, you demand the name of the employee as well every bit specific details virtually what they are doing. This could include dates and times, every bit well as details about any criminal activity you observed.^[7]
- The USPS Office of the Inspector General (OIG) primarily investigates complaints nearly misconduct or criminal activity on the role of USPS employees or contractors. These crimes typically include such things as fraud, embezzlement, or theft or devastation of mail.
2
Make full out an online form with the USPS OIG. Access the complaint class at https://www.uspsoig.gov/grade/file-online-complaint. Earlier you start filling out the grade, read through the information at the superlative of the page to make sure you're sending your complaint to the right agency.^[eight]
- The class asks for specific information virtually the incident yous want to report, including whether you have first-paw knowledge of the situation. Provide equally much particular and specific facts as you can.
- You exercise accept the option of remaining anonymous when submitting your complaint. However, if you choose this option, the OIG will have no way to contact y'all if necessary.
- You accept the opportunity to review your form before you submit it.
Variations: Y'all tin can also file a complaint by calling 1-888-USPS-OIG (1-888-877-7644), or by mailing a complaint to ATTN: HOTLINE, USPS OIG, 1735 North Lynn Street, Arlington, VA 22209-2020.
3
Cooperate with any investigation. In most cases, you volition non hear from the OIG at all afterwards you file your complaint, apart from a confirmation that your complaint was received. Yet, an investigator may contact you if they take additional questions or want to talk to you about your complaint.^[ix]
- If the OIG's part refers the matter to another constabulary enforcement agency, they typically volition let you know. You may be contacted by an agent at that agency.
- Keep in mind that the OIG will not requite you any information nearly the subject of your complaint or the condition of the investigation.

1
Organize your information about the result. If you wish to complain about post fraud, mail theft, or identity theft, go through all the information and documentation you have. Put everything in chronological order.^[ten]
- If your complaint deals with an ongoing outcome, it tin can help to write down a timeline of dates when each incident occurred.
two
Apply the online class at the US Postal Inspection Service (USPIS) website. Go to https://www.uspis.gov/report/ to file an online complaint. Click on the proper category for your complaint to admission the form.^[eleven]
- For example, if you fell victim to a scam sweepstakes, you would file a complaint for postal service fraud.
- Include as much detailed information in your complaint every bit possible. USPIS volition be improve able to aid you if you provide complete and accurate data.
- Go along all original documents yous take that are related to your complaint. However, you should notation in your complaint that you take them.{{greenbox:Variation: Yous tin can also submit your complaint over the phone. Call one-800-Inquire-USPS (i-800-275-8777).
3
Provide boosted information if contacted. It is unlikely that you will hear from the USPIS subsequently your complaint is filed. Nevertheless, an inspector may telephone call with questions or ask to come across any documents you take related to your complaint.^[12]
- The USPIS as well shares complaint information with other police enforcement agencies. It's possible one of them may contact you for additional data nigh your complaint.

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Article Summary 10

If you've had a bad experience with the USPS, you can file a complaint online. Just go to their website and fill out the online complaint course. If your complaint involves a item slice of mail service, include the tracking number or address and approximate date it was mailed, so they tin can help you track it in the system. A customer service representative will email or call you dorsum, depending on your preference, to try to resolve the issue. If you're all the same dissatisfied, speak to the station manager of your local postal service office in person to get to the lesser of it. If yous want to report misconduct of a particular employee, file a form with the USPS Office of the Inspector General instead. Let them know when the issue happened as well as the name of the employee if you lot know it. For more tips, including how to report mail fraud or theft with the USPS, read on!

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